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22nd WFBSC programme now complete


Papers to be held by Microsoft, ISS and UNI Global Union among the high points of the congress of the World Federation of Building Services Contractors

Berlin, 24 August 2017 – The inclusion of even more high-profile figures in the list of speakers for the 22nd congress of the World Federation of Building Services Contractors (WFBSC) means the programme is now complete. With David Williams from Microsoft’s Digital Applied Innovation Team the organisers have been able to secure the participation of a global player in the digital world. And the appearance of Peter Ankerstjerne, marketing director of the ISS Group, means a representative of the world’s largest building services contractor will be speaking on the last day of the congress. Under the heading of ’Cleaning in the digital world – processes, people, technology’, the WFBSC congress will take place from 18 to 20 September in Hall 7.3 on the Berlin Exhibition Grounds, and for the first time will be held parallel with the international cleaning trade fair CMS Berlin – Cleaning.Management. Services. (19 to 22 Sept.).


Digitisation changes the workplace

Under the heading of ‘Smart Cleaning deserves smart Buildings’, David Williams will talk about building automation and its impact on the industry. Attendees will be keen to find out about the position of the world’s largest software manufacturer on this issue (20 Sept. from 10.30 to 11 a.m.).

For example, will changes in user behaviour – including daily customer satisfaction ratings in real time – influence the services of the future in far-reaching ways? How can one create an outstanding workplace experience based on digitised FM service processes? These are some of the issues that Peter Ankerstjerne will address in his paper, from the viewpoint of the world’s largest building services contractor. He will be highlighting revolutionary changes, the result of new technologies and different occupations at the workplace of tomorrow (20 Sept., 10.30 to 11 am.).

The congress will also provide an opportunity to examine the socio-political impact of digitisation. Eddie Stam is the divisional head of Cleaning/ Safety / Building Cleaning Services at the trade union federation UNI Global Union. In his paper entitled ‘Augmented Work’ he will examine the impact the digital transition is having on the workplace (19 Sept., 10.30 to 11.15 a.m.).


Summary of the programme of the WFBSC Congress

(Update: 24 August 2017)

Monday, 18 September 2017

9 – 10.45 a.m., Hall 7.3

Opening ceremony: Thomas Dietrich, President of the WFBSC and of the Federal Guild Association of the Cleaning Trade BIV. Günther Oettinger, EU Commissioner, Budget and Human Resources. Ramona Pop, Mayor of Berlin and Senator for Economics, Energy and Enterprises, Yvan Fieremans, President EFCI, European Federation of Cleaning Industries, President UGBN, General Union of the Belgian Cleaning Sector.

11.15 a.m. – 12 midday, Hall 7.3

Keynote speech ‘Leadership for a New Age’,
Anja Förster,  Entrepreneur

12 – 12.45 p.m, Hall 7.3.

Keynote speech ‘Opportunities and Risks of Digital Networking’
Daniel Domscheit-Berg, information technology graduate specialising in IT security


Tuesday, 19 September 2017

9.30 – 10.30 a.m., Hall 7.3

Premium sponsor’s paper ‘Digital Cleaning – Myth or Reality?’
Dr. Ilham Kadri, President, Diversey Care Division, Sealed Air Corporation.

10.30 – 11.15 a.m., Hall 7.3

Paper ‘Augmented Work –Effects of Digitization on Working
Conditions in the Service Sector’
Eddy Stam, Head of UNI Property Services

11.45 a.m. – 12.30 p.m., Hall 7.3

Paper ‘Internet of Things: Game Changer in FM Services’
Steven Lambert, COO and Partner, MCS.

12.30 – 1 p.m., Hall 7.3

Pro – Contra Session ‘Service Platforms: Challenge for the Industry’.
Sven Hock, founder of the platform Service Partner ONE, Johannes Bungart, Director of the Federal Guild Association of the Cleaning Trade

2.30 – 3.15 p.m., Hall 7.3

Paper ‘Thank Your Cleaner Day’
Lillian Small, Chief Executive Officer | Building Service Contractors New Zealand.

3.15 – 5 p.m., Hall 7.3

Panel discussion by the Gold sponsors ‘Digitization from the Viewpoint of our Business Partners’
Paul Church, Business and Market Development Director, Tork. Bryan Maser, Vice President Marketing, Institutional Europe Ecolab Europe GmbH. Francisco Muñoz, Chief Information Officer, INPACS. Frank Vancraeyveld, Head of Division, Professional Werner & Mertz Group, Chief Executive Officer, Tana-Chemie GmbH.


Wednesday, 20 September 2017

9.30 – 10.30 a.m., Hall 7.3

Premium sponsors’ paper ‘From Static, Experience-Based Cleaning to Dynamic, Knowledge-Based Cleaning’
Markus Asch, Deputy Chairman Board of Alfred Kärcher GmbH & Co. KG, Germany.

10.30 – 11 a.m., Hall 7.3

Paper ‘Smart Buildings deserve Smart Cleaning’
David Williams, Business Architect, Microsoft Digital Applied Innovation Team.

11.30 a.m.  – 12 midday, Hall 7.3

Paper ‘Digitalizingthe Service Experience’
Peter Ankerstjerne, Marketing Direktor, ISS

12 – 12.30 p.m., Hall 7.3

Keynote speech  ‘Transforming the Cleaning Industry – Strategies and Best Practices in the Digital Age’
Dr. Willms Buhse, CEO and founder of doubleYUU.

12.30 – 2 p.m., Hall 7.3

Panel discussion by building cleaners ‘Challenges from Technology and Transparency – Digital Strategies for BSC’
With, among others, Peter Ankerstjerne, Marketing Direktor, ISS, Claude Bigras, President and CEO of GDI Integrated Facility Services, Thomas Dietrich, President of the WFBSC and of the Federal Guild Association of the Cleaning Trade, BIV. Stan Doobin, President and majority owner of Harvard, Christian Kloevekorn, member of the board of Gegenbauer Holding SE & Co. KG in Berlin. In the chair: Dr. Willms Buhse, CEO and founder of doubleYUU

2 – 2 .30 p.m., Hall 7.3

Closing ceremony.


Simultaneous interpreting into English and German will be available at WFBSC events. To register please visit: www.wfbsc2017.berlin