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Welcome to WFBSC 2017

As President of the German association, the Bundesinnungsverband des Gebäudereiniger-Handwerks (BIV), it is my pleasure to invite you to Berlin for the 22nd World Congress of the cleaning industry.
From the 18th to the 20th of September 2017 we would like you and attendees from all over the world to consider the importance and effect of the digitalization of business and society on our industry and the challenges that we will meet through this.
The impact on people – employees as well as customers – and automation will be at the heart of the program. We will also discuss the effects of Industry 4.0 on relationship management, recruiting, process and service performance on our businesses.
Our goal as the Congress organizer is that attendees will leave the 22nd World Congress strengthened for the digital world. Do not miss this fitness program for the future health of your business!
The high-level industry exhibition running parallel to the Congress from the 19th to the 22nd September – Cleaning. Management. Services. – offers the perfect opportunity to discover the latest trends and developments in many facets of building management.
In choosing Berlin, we chose one of the most attractive and lively Congress destinations: enjoy the lively metropolitan flair with Berlin´s very special hospitality and the historically important highlights in our ever-changing, dynamic and unique capital city.
We look forward to welcoming visitors from all over the world, stimulating sessions and presentations and last but not least, global networking – a warm welcome to Berlin!

Thomas Dietrich
President WFBSC
President, Bundesinnungsverband des Gebäudereiniger-Handwerks (BIV)